Da Törms of Da Söörvise

Päivitetty 23.9.2021

TIIVISTELMÄ TÄRKEIMMÄSTÄ

Farssi.net/gamehost on farssi.net(Y-tunnus 3152476-3) toiminimen alla toimiva palvelu. Palvelun tarkoituksena on tarjota pelipalvelintuotteita suomalaisille pelaajille. Palvelun ja palvelua tuottavan yrityksen toiminnasta vastaa Eetu "angellfall" Pukkinen. Palvelun toiminnassa on kuitenkin mukana mittaamattoman arvokas porukka ihmisiä, jotka tekevät toimintaa täysin vapaaehtois voimin. Kaikki tietosi mitä tälle sivulle luovutat, voivat joutua Farssi.net "ylläpidon" tai "adminien" nähtäville. Vissiin aika itsestäänselvää, että sinulle voidaan tuottaa palvelua, ihmisten pitää nähdä tietosi. Tietosi pitää sisällään, mutta ei luonnollisesti rajoitu tietoon, jota sinä tarjoat meille. Keräämme sinusta käyttäjänä myös muita tunnisteita, kuten IP ja käyttäjälogeja.

TUKI JA PALVELUN KÄYTTÖ

Sinulla voi olla odotuksia, että vaadit tietynlaista asiakaspalvelua. Unelmissasi haaveilet, että aspa silittää päätäsi ja pyyhkii kyyneleesi. No voit unohtaa sen täällä. Kohdistamme resurssimme siihen, että pelipalvelimesi toimii mahdollisimman hyvin, emme siihen, että sinulla tulee hyvä mieli kun luet meiltä saamasi tiketin. Palvelumme ei ole sitä varten, että me opetamme sinua käyttämään pelipalvelinohjelmistoa. Palvelumme on sitä varten, että sinulla on halpa ja hyvä paikka pyörittää tuota ohjelmaa. Sinulla tulee siis olla joko tietoa mitä teet, tai valmiutta käyttää googlea ja etsiä itse apua ongelmiin. Me kuitenkin takaamme sinulle sen, että palvelimesi lähtee käyntiin perusasetuksilla. Meidän reviiri loppuukin aikalailla siihen. Vastaat itse palvelimestasi ja sen toiminnasta, vaikka käyttäisit jotain meidän tarjoamaan modinstalleria tms.

MAKSUT JA PALAUTUKSET

Farssi.net/gamehost ei pyri varsinaiseen liikevoittoon, joten voittomarginaali tuotteissa on hyvin pieni, joissain olematon. Pelkästään rahojesi vastaanottamisesta aiheutuu meille hintaan verraten suhteellisen suuria kuluja. Tästä syystä perimme aina rahojen palautuksesta vähintään 10€+3% korvauksen (suomeksi alle 10€ arvoisia maksuja ei palauteta vaan maksu lunastetaan kuluna). Rahojen palauttamisesta aiheutuu kuluja mm. maksutavasta, mutta myös kirjanpidollisia, sekä työhön käytettävästä ajasta. Voit pyytää maksun palautusta ensimmäisen 14pv. aikana tilauksen aloittamisesta. Tällöin palautusmaksun katsotaan korvaavan kaikki palvelusi aiheuttamat kulut. Voimme kuitenkin aina halutessasi palauttaa maksun oman asiakastilisi saldoon (vähentäen tietenkin aina palveluun jo kuluneet kustannukset). Näin voit käyttää summaa myöhemmin. Ota kuitenkin aina yhteyttä ensin! Älä lähde kikkailmeaan yksin esim maksuvälineen "chargeback requestiä" ilman meidän kanssa keskustelua. Tämä johtaa palvelusi välittömään jäädyttämiseen. Paysafella tehtyjä maksuja ei voida palauttaa järjestelmän omien sääntöjen mukaisesti. Emme voi siis esim vaihtaa Paysafe korttiasi vanhaan riihikuivaan käteiseen, vaikka maksusi olisi mennyt kuinka väärin.

Toivoisimme, että kiinnität erityistä huolta tuotteisiin, jotka jätät pitkälle maksuvälille automaattiselle maksulle. Me emme voi sulkea automaattista maksua puolestasi, joten on sinun tehtävä hallita, minkä tuotteen tahdot pysyvän aktiivisena ja minkä tahdot loppuvan. Mikäli olet unohtanut palvelun ja huomaat vasta maksun suorittamisen jälkeen, että se on vielä aktiivinen, voimme palauttaa rahat käyttäjätilisi saldoon. Emme kuitenkaan näissä tapauksissa palauta rahaa tilillesi. Mikäli maksat jonkun laskun kahteen kertaa (sinulla on vaikka automaattinen maksu, mutta maksat saman laskun myös käsin) ylimenevä maksu suoritetaan automaattisesti tilisi saldoon kokonaismääräisenä. Jos tahdot palauttaa rahat tilillesi, joudut maksamaan edellä mainitun korvauksen rahojen palautuksesta.

Sinulla asiakkaana on myös vastuu pitää huoli omista maksujärjestelyistäsi. Jos olet kytkenyt palvelullesi automaattisen maksun (subscription), on sinun tehtäväsi tarkistaa, että automaattinen maksu sulkeutuu palvelimesi sulkeutumisen myötä. Teoreettisessa tapauksessa, jossa sinulla on vielä subscription PayPal tunnuksellasi, mutta palvelusi on lopetettu, saat maksetut rahat oman asiakastilisi saldoon. Rahojen palauttamisen suhteen käytetään yllämääritettyä logiikkaa korvauksista.

SLA, VARMUUSKOPIOT jne.

Koska operoimme internetissä nuorison keskuudessa, joillekkin voi olla ongelmia ymmärtää, mikä on laitonta ja mikä ei. Tästä syystä ajoittain tuotteisiimme kohdistuu ns. DDoS tai tuotteita muuten lamaavaa toimintaa. Tästä aiheutuu myös haittaa sinulle asiakkaan. Suck it up, tai anna oven käydä. Jos ongelmia esim oman palvelimen verkossa on runsaasi, kannattaa ottaa meihin yhteyttä, voimme esim siirtää oman palvelusi toiselle (toivottavasti) rauhallisemmalle palvelimelle. Me olemme rehellisiä siitä, mihin meidän palvelimemme pystyvät ja mihin eivät. Jos tästä on epäselvyyttä niin kysy, turha tulla jälkeenpäin valittamaan.

Mainittakoon myös, että emme pysty takaamaan, että palvelimesi IP osoite pysyy aina samana. Joudumme joskus asentelemaan palvelimia uusiksi ja tällöin siirrämme peliprosessit jollekkin toiselle aktiiviselle palvelimelle. Ilmoitamme näistä kuitenkin aina hyvissä ajoin etukäteen.

Emme varmuuskopioi palvelintasi automaattisesti itse. Olet itse velvoitettu tekemään tämän. Straight and simple. Näin saamme jokaiselle hinnat pidettyä matalana ja jokainen voi valita itselleen toimivan varmuuskopiointi vaihtoehdon. Käytössä on hallintapaneelista löytyvä google drive sync, tai FTP yhteys.




Ja sitten geneerisen generoidun tekstin pariin....

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